Send an invite from amazon family to kids email addressesįrom ios device, accept the amazon family inviteįrom my android, go to my email and confirm kids are part of the familyįrom ios device, create a playlist with 1 song in ONLINE modeįrom android, create a playlist with 1 song in ONLINE mode
Log out of ios devices (my android phone is the master, ios is for kids).Ĭreate new amazon accounts for the kids (on ios) Switch to Amazon family (allows for 6 devices) Then log into 2nd ios, the first ios playlist is gone (or at minimum the songs in it disappear). Then look at android next morning on way to work- playlist is gone Then different person create playlist on ios Have 3 users logged into their devices as same account (2 ios and 1 android in my house) We had multiple devices logged into same account, here is my technical summary:
Then called Amazon and over 45 minutes the Amazon help desk rep Samantha really helped. Emailed Amazon help which suggested to uninstall app, which then deleted all my offline playlists. For now they are probably too busy shutting down useful resources like their customer forums. your playlists from the Amazon Music web page, which, by the way, you can access directly here.Īs to when Amazon will fix their buggy API is anybody’s guess. What’s more, you can edit, add-to, remove-from, etc. So, fear not, your music and playlists have not actually been lost. Next, we opened the Alexa app on our phone: Our next step was to log in to Amazon music via the web to see what we could see. “Something is rotten in Amazon API-land.” “Aha!” thought we, after breathing a sigh of relief. Holding our breath, for fear Alexa would aurally bitch-slap us with “I can’t find your playlist Dance Mix”, Alexa instead uttered those 5 magic words: So, with fingers crossed, we ordered our Echo to play the Dance Mix playlist. The first thing we did after having the forums fail us was to wonder whether those playlists were really gone, or whether they were actually still resident on Amazon’s server. If this has happened to you, then you probably, like us, searched online and ended up in the Amazon customer forums, only to find that not only was there no useful information (just lots of other frustrated customers complaining about the same thing), but also that Amazon is closing their forums down!Īmazon Closing – err.”Retiring” Customer Forums – WTF Amazon?Īs we had just spent hours building a new playlist, we were as freaked out by the blank playlist as we imagine you may be if you are reading this because this has just happened to you. Your tips via CashApp, Venmo, or Paypal are appreciated! Receipts will come from ISIPP.
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